Troubleshoot
Page Errors and Crashes
Even though the system is well tested and in use by hundreds of users, if you experience any errors or experience any malfunction: 1. The session may have timed out. Please log out and login again. 2. If you are trying to generate an invoice and ...
Deleting Client, Case (or Project), User, Note, Invoice, Payment
In order to delete an object, all associated objects must first be deleted. For example, if you are deleting a user (the first admin user cannot be deleted), ensure that the user being deleted is not a primary user in any of the cases (click on the ...
Wrong amount or no amount in "Total Cost" box
While entering time, after entering Hr/Min (or Tenth Hours), no amount is shown in "Total Cost" box. Please check that global hourly rates are set for all timekeepers (Staff). To set global hourly rates, click on "Staff" tab, select the timekeeper ...